Check in male staff, Joey and bellboy Dragon were amazing, they went the extra mile to make our stay perfect Joey took initiative to help me out as I cannot read Mandarin well. Dragon helped us under the hot sun without complaints, and even offered tips on where to explore Hangzhou. All staff were welcoming and we were always greeted with smiles, including the cleaning lady on 12th floor!
Baobei
setembro de 2024
Breakfast was delicious and had a great variety of Chinese and Western foods. Creative and modern lobby seating and decor, nice complementary drinks too in afternoon.
Vivian
agosto de 2024
The room is spacious and spacious. The hotel itself is located in a good location. You can access many streets by walking in a short distances from the hotel.
Bell
novembro de 2023
The hotel staff were all very efficient. It is close to Xi Hu and its attractions. It is also near to shopping malls and one will not lack choices in terms of food.
Seng
janeiro de 2025
Everything about this hotel is fantastic. Staff are amazing, truly can't do enough for you. Location, perfect, meters away from bars, restaurants, shopping and short walk (5mins) to the gardens and west lake. Rooms are spacious & comfortable, they are also fully equipped with everything you need from coffee, tea, toiletries & steamer for clothes.
Greig
maio de 2024
The room was cozy and clean. The staffs were friendly and helpful. The location of the hotel was good. You can walk to the west lake. We got welcome drinks at the bar and the waiters were all very kind.
Karmen
janeiro de 2024
Great location, great staff. Joey, the hotel manager, was extremely helpful in getting us a free upgrade to the king loft with other amenities. Kids loved the two floors and we enjoyed the huge living room too! Will definitely book again!
Ying
dezembro de 2023
The location is great! It's a short walk to Xihu! The room was really clean. I love how the hotel provides a Dyson hairdryer and toilets are equipped with bidet! The decor of the hotel is really pretty, you can see how much effort they put into the space. Best part is, there are free cocktails for the night at the lobby bar! :)
Betsy
novembro de 2024
Excellent room facilities. Loved location, the free daily cocktails. The super friend tour coordinator located at lobby. For 5 hr car around Hangzhou only US$50. For whole day to wuzhen n xizha US $100 and to airport for 5 plus 10 luggage is only $250..
Zanne
janeiro de 2025
Modern Design Hotel, faciliate all very good with Dyson hair dryer in toilet.
Chin
dezembro de 2023